Technology/Telecommunications
N.D.
France FR
Germany GER

Scope of intervention

Sycomore Corporate Finance acted as financial advisor to Webhelp, its co-founders and management team.

Date of closing

August 2018
Webhelp, a global leading Business Process Outsourcer (BPO) and customer experience company, has agreed to acquire 100% of Sellbytel Group, a wholly-owned subsidiary of Omnicom Group.

Rationale

  • Expand Webhelp’s geographic footprint in Europe
  • Enhance Webhelp’s multilingual expertise
  • Broaden Webhelp’s portfolio with an extensive list of international brands and value-added services in strategic areas such as end-to-end solutions in B2B Sales and Support activities
  • Benefit from an innovative work-from-home model

 

Webhelp Group at a glance

Webhelp is a global Business Process Outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From more than 110 sites in 33 countries with an approximately 40,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands. Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world. Webhelp is owned by its management and KKR, a leading global investment firm, as of March 2016.

Sellbytel Group at a glance

Sellbytel Group is a provider of outsourced sales, service and support with operations in 28 centers across Spain, Germany, Portugal, Puerto Rico and Malaysia. By providing innovation, the Sellbytel Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world.

Headquartered in Nuremberg, in Germany, Sellbytel was founded in 1988 by Michael Raum.