Technology, Media & Telecoms
N.D.
France FR

Scope of intervention

Sycomore Corporate Finance acted as financial advisor to Webhelp on the acquisition of Onelink

Date of closing

July 2021
Webhelp, a leading global provider of customer experience (CX) and business solutions, has agreed to acquire Onelink, an innovator in digitally-enabled CX, BPO and technology services supporting tier one brands throughout the United States, Europe, and Latin America.

Following the acquisition, Webhelp will have revenues in excess of U.S. $2.4B, with 190 locations across 55 countries and more than 90,000 employees globally.

Webhelp continues to expand its global footprint and service offerings through organic growth and M&A activities, including 13 acquisitions in the past five years. The company recently acquired Dynamicall, now Webhelp Peru, expanding operations to support the U.S., LatAm, and European markets.

Rationale

  • Expand Webhelp’s geographic footprint in Latin America
  • Develop top-level nearshore capabilities for the U.S. market
  • Combine innovation in digital and technology-driven customer experience solutions

Webhelp at a glance

Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys. Its 80,000 passionate employees across more than 50 countries thrive on making a difference for the world’s most exciting brands. Webhelp is currently owned by its management and Groupe Bruxelle Lambert (Euronext: GBLB), a leading global investment holding, as of November 2019.

Onelink at a glance

OneLink provides digitally enabled CX, BPO, and technology services to leading North and Latin American clients through a comprehensive portfolio of complex front, middle & back office, chatbots, AI, and various other automation services.

OneLink operates 17 centers in Mexico, El Salvador, Nicaragua, Guatemala, Colombia, and Brazil and employs over 14.000 people – the Incredybles. The company has grown since inception at a +30% CAGR. The company is currently owned by New York based private equity firm One Equity Partners and current members of the OneLink management team.